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Frequently Asked Questions...
Q: "How quickly can services be provided ?"
A: Generally services can be provided within a 48-hour period and often the same day.
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Q: "What makes your Caregivers different…?"
A: Our Caregivers come from all walks of life and very often they are individuals from within your community. We look to employ people who are good people themselves and truly love to help others. It is not uncommon to find that they are members of local organizations, community groups, business and families near you who are doing this because they want to help others. Very often they, or someone close to them, has been through the same sort of situations you may be facing and they are looking to help in the same way they saw was needed previously for themselves or their loved one.
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Q: Do you actually provide services in Assisted Living Facilities?
A: Yes. People sometimes discover that the assistance provided in an assisted living facility is not enough to enable them to remain independent. In these cases, Choice Home Care provides a person to make this possible. In some states you are allowed to hire private help in an assisted living facility – or nursing home for that matter.
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Q:How does the cost of Choice Home Care compare with Assisted Living or Nursing Home Care?
A: The average Choice Home Care service runs about 1/3 the cost of an Assisted Living Facility and less than ¼ of what the skilled facility would cost.
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Q: "How do you prepare your employees and what make Choice Home Care different from other companies?"
A: Every Choice Home Care, Caregiver is introduced and oriented to each client's individual needs, ways and habits so that you are treated the way you are accustomed to, not the way someone else thinks it should be done from a text book.
We match Caregivers that already have the skills and experiences necessary to assist you and then mentor and coach them to be oriented to your way of living. We do not look to place someone with you that has no experience in the services you need or where they just 'trained' on how to do them. Additionally, we coach Caregivers on practical considers in your specific care and how to respond to various situations, should they arise, while we are providing you assistance.
Many other organizations simply assign the next available person to you, often without ever even meeting you face-to-face to understand your needs or taking the time to allow you and the caregiver to be introduced... BEFORE they are assigned to you. We instead, require a no-obligation In-home Consultation to fully understand your individual needs and environment before even considering Caregiver options to present to you. Then we work with you and selected Caregivers to arrange for an In-Home Introduction prior to committing them to you. We are looking to foster a loving, caring, stable and lasting relationship between you and the Home Helpers staff there to help you… it starts with the way we treat you and our employees.
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Q: "Who pays the Caregiver? Do I pay them and you separately?"
A: Choice Home Care administers all the billing, payroll, employee / employer taxes, workers compensations & liability insurance, bonding and administrative / scheduling responsibilities for you. You do not have to worry about paying extra taxes, reporting employment information to local, state and federal agencies or even immigration issues. We take care of all of this for you as every Caregiver put on assignment by Home Helpers is required to be an employee of our office and not a sub-contractor or independent operator. We minimize your personal and family risks when you are at the time of the greatest need and risk.
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Q: What kind of services can you provide?
A: Companion care and personal care services are designed to take over or assist in the activities that elders need to be able to stay at home safely and with dignity. These may include fall prevention, medication and fluids reminders, light housekeeping, grooming or bathing assistance and running errands.
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Q: Are you services limited to Seniors?
A: No, we also provide services to New Mothers/Families and those Recuperating from recent illness or injuries or their long-term effects. Choice Home Care can offer assistance, making sure that Mom is getting some much needed rest or by providing reliable services during recuperation that may involve visits to doctors, therapy sessions or other medical professionals.
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Q: Are your services affordable?
A: Our Home Assistance Program can be arranged to fit your needs. Because you decide how often and when you need us, you'll find Choice Home Care affordable and convenient. Family, friends or charitable organizations often come together to help facilitate the availability of services. Long Term Care (LTC) Insurance, Workers Compensation and Liability Insurance carriers are often involved in funding various client's needs based on qualification.
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Q: How are your staff of caregivers selected?
A: You can depend on us. Our caregivers are reliable professionals who have been thoroughly screened, formally oriented to individual client needs, bonded and insured.
Choice Home Care has a rigorous selection process, we thoroughly screen each of our caregivers. We perform thorough background checks looking at felony & misdemeanor conviction history, driving records, reference checks & previous employment verification.
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Q: How will my caregiver be selected?
A: You will have an active role in the selection process. During the In-Home Consultation, your range of needs will be assessed together with you. We will then custom tailor a program and select your compatible caregivers for an introduction prior to placement.
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Q: Are your services available in retirement communities, assisted living facilities or nursing homes?
A: Yes we provide Seniors and others who are in need with that little extra help in managing their everyday life or who require additional attention and/or personalized service.
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Q: Does Choice Home Care provide services that can help even with the most basic of 'Activities of Daily Living' for me personally and keeping up my residence.
A: Yes, we can generally provide you services to support your needs in the area of 'Activities of Daily Living' and also offer you a full range of residence services including light housekeeping, laundry, ironing, organizing and tidying of your residence. We do not offer maid services, home repair or landscape services but we can work with you to coordinate such services from others to fit your needs and ensure they are done to your satisfaction.
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Q: Why should I choose Choice Home Care?
A: Choice Home Care helps you maintain your independence whether you are a Senior, New Mom/Family or Recuperating from illness or injury. The Home Assistance Program can be arranged to fit your needs. Our caregivers are reliable professionals who have been thoroughly screened, formally oriented to individual client needs, bonded and insured.
Quite simply Choice Home Care is the right choice for individuals that are needing trusted, affordable and courteous service specializing in non-medical, in-home companion care.
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Q: "Why should I use Choice Home Care rather than someone out of the newspaper?"
A: There are several reasons why Choice Home Care should be your choice for companionship and non-medical home care. All of our Care Givers are screened, formally oriented to individual client needs, bonded and insured. Our large staff of quality employees ensures that your range of needs will be assessed together with you. We will then custom tailor a program and select your compatible caregivers for an introduction prior to placement.
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Q:What does the term "Aging In Place" mean?
A: This refers to the ability of any person to grow old in their own home or that of their family. It is the opposite of institutional residential care like a nursing home. Sometimes it may mean the ability, with extra help, to stay in an assisted living facility as well.
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Q: HOW DO I START SERVICES?
A: Call our office @ 818 894-4151 to find a caregiver near you. We will have our staff come to your home and conduct a free, no obligation assessment. We will then, at your direction, identify caregivers who have the skills, personality and availability to assist you. You then will be able to meet the caregiver and if you approve, they will begin working for you.
or drop us an email at Services@choicecarepartners.com
